Shipping Scope - United States only. Carriers: USPS and UPS (labels via Pirate Ship). Processing time: 3–5 business days before shipment for in-stock items. Non-stock items 5-7 business days. - Snowboard benches: local delivery/pickup only (Nederland/Boulder). Cannot be shipped.
Rates & Tracking - Rates are calculated at checkout. You’ll receive tracking when your order ships.
Address Accuracy Confirm your shipping address at checkout. Incorrect/incomplete addresses may delay delivery; additional postage may be required for reshipment.
Lost or Damaged Packages Once the carrier accepts the package, risk of loss transfers to you. If your order is lost or arrives damaged, contact us promptly; we’ll assist case‑by‑case and may file a carrier claim or offer a replacement/refund at our discretion.
Return Eligibility - Return window: 30 days from delivery. - Item condition: unused, in original packaging, with all parts included. - Non‑returnable: opened consumables, used kits/assemblies, custom/special‑order items (if any), gift cards.
Return Shipping & Refunds - Buyer pays return shipping unless due to our error. - Returns must be shipped via USPS only to our PO Box. UPS/FedEx not accepted. - Refund: to original form of payment after we receive/inspect the return (allow 5–10 business days).
Exchanges No exchanges at this time; return for a refund and place a new order.
